4.Rescheduling of Photoshoot
Once the date of the photo shoot is confirmed, the Customer may reschedule the photo shoot to a mutually agreed alternative date
not less than three (3) working days prior to the date on which the photo shoot is arranged. The rescheduled date needs to be a working
day within 15 days from the original photoshoot date, any further rescheduling will not be permitted. The Service Provider may also
reschedule with prior intimation to the Customer and fix a date mutually accepted by both the parties.
- If the customer cancels/reschedules the shoot on arrival of the photographer at the venue/last minute without any prior intimation – a penalty charge of Rs. 1000/- will be charged to the customer, only on receipt of which the services of photography will be rendered.
- If the customer denies to make the payment of this penalty, Echobooom has full right to deny to render the service to the customer.
6. Third party application/platform
The Service Provider does not own or manage any third party application/platform including but not limited to third party websites, Google, Street View, Facebook. The Service Provider makes no representations and warranties about the function and operation of any third party application/platform. Service Provider is just a facilitator and the parties exclude all liability of the Service Provider for any changes in any third party application/platform and any causes of these changes. Service provider is not liable to refund the price paid by the customer due to change in function and operation of any third party application/platform.
7. Complaints and Dispute Resolution
Any complaints made about the services provided by the Service Provider under the terms of this Agreement must be made in writing within seven (7) business days and may be transmitted to the Service Provider by email to ‘edonesolution@gmail.com’.
- The Service Provider will review all complaints and respond within thirty (30) Business Days. A response may be in writing, by telephone or by email.
- If the Customer is not satisfied by the Service Provider’s response, the parties shall attempt to resolve any dispute arising out of or relating to the Agreement through negotiations directly or between their appointed representatives who have the authority to settle such disputes.
- If negotiations under Sub-clause 6.3 above do not resolve the matter within thirty (30) business days of receipt of a written invitation to negotiate, the parties will endeavor to settle the dispute amicably through discussions. In the event that the dispute cannot be amicably resolved within 30 days of the dispute, shall be referred to arbitration by a sole arbitrator mutually appointed by the Parties, in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time, and that the place of arbitration shall be Mumbai; the language of arbitration, proceedings and award shall be English. Nothing herein contained prevents any involved party from taking such remedy/recourse as available to it under the law to protect its interests other than arbitral proceedings.
.Nothing in this Clause 6 shall prohibit either Party from applying to a court for interim injunctive relief.
- The decision and outcome of the final method of dispute resolution under this Clause 6 shall be final and binding on both parties.
8. Language, Law and Jurisdiction
Any complaints made about the services provided by the Service Provider under the terms of this Agreement must be made in writing within seven (7) business days and may be transmitted to the Service Provider by email to ‘edonesolution@gmail.com’.
- This Agreement is only available in English.
- This Agreement shall be governed by, and construed in accordance with, the laws of India.
- Subject to the provisions of Clause 6, any dispute, controversy, proceedings or claim between the parties relating to this Agreement shall fall within the jurisdiction of the courts of Hyderabad